> ## Documentation Index
> Fetch the complete documentation index at: https://support.rallly.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing & Seats

> Understanding seat-based pricing, centralized billing, and subscription management for spaces.

## How Seat-Based Billing Works

Rallly spaces use a seat-based pricing model that scales with your team size:

<Card title="Seat-Based Pricing Benefits" icon="users">
  * **Easy scaling** - add or remove seats as your team changes
  * **Centralized billing** - one subscription for your entire team
  * **Pro features for all** - every member gets Pro benefits
</Card>

## Understanding Seats

### What is a Seat?

A seat represents one team member's access to your Pro space. Each member you invite to your space requires one seat.

### Seat Allocation

* **Used Seats**: Current number of active members in your space
* **Total Seats**: Maximum number of members you're paying for
* **Available Seats**: Remaining seats you can fill without increasing your bill

<Note>
  You must have at least as many total seats as used seats. You cannot reduce total seats below your current member count.
</Note>

## Managing Your Subscription

### Upgrading to Pro

To upgrade your space to Pro:

<Steps>
  <Step title="Navigate to Billing Settings">
    Go to your space settings and select the "Billing" tab.
  </Step>

  <Step title="Choose Your Plan">
    Select either monthly or yearly Pro billing. Yearly billing offers a discount.
  </Step>

  <Step title="Complete Payment">
    Enter your payment details and complete the subscription setup through Stripe.
  </Step>
</Steps>

### Managing Seats

You can adjust your seat allocation at any time:

#### Adding Seats

When you need to invite more members:

1. **Navigate to Billing Settings**
2. **Click "Manage Seats"**
3. **Increase the seat count** to accommodate new members
4. **Confirm the changes** - billing will be prorated immediately

#### Removing Seats

To reduce costs when team members leave:

1. **Remove members** from your space first
2. **Go to Billing Settings** and click "Manage Seats"
3. **Decrease the seat count** to match your current needs
4. **Confirm the changes** - adjustments will be credited to your next bill

<Warning>
  You cannot reduce seats below your current member count. Remove members first, then adjust seat allocation.
</Warning>

## Billing Portal Access

As a space owner, you have full access to Stripe's customer portal for:

### Subscription Management

* **View billing history** and download invoices
* **Update payment methods** for automatic renewals
* **Switch between monthly and yearly** billing cycles
* **Manage seat quantities** with immediate proration

### Payment Method Updates

* **Add new cards** or payment methods
* **Set default payment method** for renewals
* **Update billing address** and tax information

## Billing Timeline and Prorations

### Immediate Changes

* **Adding seats**: Prorated charge applied immediately
* **Payment method updates**: Takes effect for next billing cycle
* **Seat increases**: Available immediately for new invitations

### Next Billing Cycle

* **Seat reductions**: Credits applied to next bill
* **Plan changes**: New pricing takes effect at renewal
* **Cancellations**: Access continues until period end

## Frequently Asked Questions

<AccordionGroup>
  <Accordion title="What happens if I exceed my seat limit?">
    You cannot invite more members than you have seats available. You'll need to purchase additional seats first, then send invitations.
  </Accordion>

  <Accordion title="How is proration calculated?">
    When you add seats mid-cycle, you're charged a prorated amount for the remaining days in your billing period. When you remove seats, the credit is applied to your next bill.
  </Accordion>

  <Accordion title="Can I downgrade from Pro to Hobby?">
    Yes, but you'll lose Pro features and need to remove all members from your space. Cancel your subscription and it will downgrade at the end of your billing period.
  </Accordion>

  <Accordion title="What happens to my polls if I cancel?">
    Pro spaces that cancel will revert to Hobby tier limitations. Polls may be subject to automatic deletion based on inactivity rules.
  </Accordion>
</AccordionGroup>