Spaces
Billing & Seats
Understanding seat-based pricing, centralized billing, and subscription management for spaces.
How Seat-Based Billing Works
Rallly spaces use a seat-based pricing model that scales with your team size:Seat-Based Pricing Benefits
- Easy scaling - add or remove seats as your team changes
- Centralized billing - one subscription for your entire team
- Pro features for all - every member gets Pro benefits
Understanding Seats
What is a Seat?
A seat represents one team member’s access to your Pro space. Each member you invite to your space requires one seat.Seat Allocation
- Used Seats: Current number of active members in your space
- Total Seats: Maximum number of members you’re paying for
- Available Seats: Remaining seats you can fill without increasing your bill
You must have at least as many total seats as used seats. You cannot reduce total seats below your current member count.
Managing Your Subscription
Upgrading to Pro
To upgrade your space to Pro:1
Navigate to Billing Settings
Go to your space settings and select the “Billing” tab.
2
Choose Your Plan
Select either monthly or yearly Pro billing. Yearly billing offers a discount.
3
Complete Payment
Enter your payment details and complete the subscription setup through Stripe.
Managing Seats
You can adjust your seat allocation at any time:Adding Seats
When you need to invite more members:- Navigate to Billing Settings
- Click “Manage Seats”
- Increase the seat count to accommodate new members
- Confirm the changes - billing will be prorated immediately
Removing Seats
To reduce costs when team members leave:- Remove members from your space first
- Go to Billing Settings and click “Manage Seats”
- Decrease the seat count to match your current needs
- Confirm the changes - adjustments will be credited to your next bill
You cannot reduce seats below your current member count. Remove members first, then adjust seat allocation.
Billing Portal Access
As a space owner, you have full access to Stripe’s customer portal for:Subscription Management
- View billing history and download invoices
- Update payment methods for automatic renewals
- Switch between monthly and yearly billing cycles
- Manage seat quantities with immediate proration
Payment Method Updates
- Add new cards or payment methods
- Set default payment method for renewals
- Update billing address and tax information
Billing Timeline and Prorations
Immediate Changes
- Adding seats: Prorated charge applied immediately
- Payment method updates: Takes effect for next billing cycle
- Seat increases: Available immediately for new invitations
Next Billing Cycle
- Seat reductions: Credits applied to next bill
- Plan changes: New pricing takes effect at renewal
- Cancellations: Access continues until period end
Frequently Asked Questions
What happens if I exceed my seat limit?
What happens if I exceed my seat limit?
You cannot invite more members than you have seats available. You’ll need to purchase additional seats first, then send invitations.
How is proration calculated?
How is proration calculated?
When you add seats mid-cycle, you’re charged a prorated amount for the remaining days in your billing period. When you remove seats, the credit is applied to your next bill.
Can I downgrade from Pro to Hobby?
Can I downgrade from Pro to Hobby?
Yes, but you’ll lose Pro features and need to remove all members from your space. Cancel your subscription and it will downgrade at the end of your billing period.
What happens to my polls if I cancel?
What happens to my polls if I cancel?
Pro spaces that cancel will revert to Hobby tier limitations. Polls may be subject to automatic deletion based on inactivity rules.