Spaces
Managing Seats
Learn how to add and remove seats for your team space.
What are Seats?
Seats represent the number of team members who can be part of your Pro space. Each member you invite to your space requires one seat, and you’re billed based on your total seat count.Seat Management
- Used Seats: Current number of active members in your space
- Total Seats: Maximum number of members you’re paying for
- Available Seats: Remaining seats you can use to invite new members
Accessing Seat Management
To manage your seats, you need to:- Be a space owner - Only space owners can manage billing and seats (admins can access space settings but not billing)
- Have a Pro space - Seat management is available after upgrading to Pro
- Navigate to billing settings - Go to your space settings and select “Billing”
Adding Seats
When you need to invite more team members than your current seat allocation allows:1
Go to Billing Settings
Navigate to your space settings and click on the “Billing” tab.
2
Click Manage Seats
Once your space is upgraded to Pro, you’ll see a “Manage Seats” button on the billing page.
3
Increase Seat Count
Use the seat selector to increase the number of seats to accommodate your new team members.
You can increase seats to any number you need. There’s no upper limit on seat allocation.
4
Confirm Changes
Review the cost changes and confirm. The additional seats will be available immediately, and you’ll be charged a prorated amount for the current billing period.
Removing Seats
To reduce costs when team members leave or you no longer need as many seats:1
Remove Members First
Before reducing seat count, make sure to remove any members who are no longer part of your team from the Members tab.
You cannot reduce seats below your current member count. Remove members first, then adjust seats.
2
Access Manage Seats
Go to your space billing settings and click the “Manage Seats” button.
3
Decrease Seat Count
Use the seat selector to reduce the number of seats to match your current needs.
4
Confirm Reduction
Review the changes and confirm. You’ll receive a credit for the unused seats on your next billing cycle.
Understanding Billing Impact
When You Add Seats
- Immediate availability: New seats are available right away for invitations
- Prorated billing: You’re charged immediately for the remaining days in your billing period
- Next cycle: Full price for the new seats applies to subsequent billing cycles
When You Remove Seats
- Immediate effect: Seat count is reduced immediately
- Billing credit: You receive a credit for unused days in the current period
- Next cycle: Reduced billing amount applies to subsequent cycles
Common Scenarios
Adding team members mid-month
Adding team members mid-month
If you need to add 3 new team members in the middle of your billing cycle:
- Increase seats by 3 through “Manage Seats”
- Pay prorated amount for remaining days immediately
- Invite the new members right away
- Next billing cycle includes full cost for all seats
Team member leaves unexpectedly
Team member leaves unexpectedly
When a team member leaves:
- Remove them from your space in the Members tab
- Go to “Manage Seats” and reduce seat count by 1
- Receive credit for unused seat time on next bill
- Seat becomes available if you need to invite someone else later
Seasonal team changes
Seasonal team changes
For teams that grow and shrink seasonally:
- Increase seats when bringing on temporary team members
- Remove temporary members at the end of the season
- Reduce seat count to match your core team size
- Credits will be applied to future billing
Troubleshooting
If you’re having trouble managing seats, check these common issues:
- Cannot reduce seats: Make sure you’ve removed members first - you cannot have fewer seats than active members
- Manage Seats button missing: Ensure your space is upgraded to Pro - this feature is only available for Pro spaces
- Not authorized: Only space owners can manage seats - members and admins cannot access this feature
- Payment issues: Ensure your payment method is up to date before making seat changes
Seat management gives you complete flexibility to scale your team up or down based on your actual needs, with immediate availability and fair prorated billing.